What is Happening?

Closed captions are not displaying while streaming video.

Why is it Happening?

This problem is typically caused by Closed Captioning being turned off on your AirTV Player.

How do I fix it?

Resolve this issue by completing the steps that appear below:

  1. Ensure Closed Captioning is On
    Follow these steps to turn on Closed Captioning.
    If you are still having problems and Closed Captioning is on, continue on to the next step.
  2. Ensure the Software on Your AirTV Player is Up-to-Date
    Follow these steps to check for and install software updates.
    If you are still having problems and the software is up-to-date, continue on to the next step.
  3. Contact Us
    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call us at 1-866-974-1354.