What is Happening?

While trying to watch video, there is no picture.

Why is it Happening?

This problem is typically caused by a software issue with the app or the AirTV Player.

How do I fix it?

Resolve this issue by completing the steps that appear below:

  1. Check if Menus Display
    Try pressing the diamond button on your AirTV remote.
    If you can't see any menus troubleshoot Black, Blue or Snowy Screen instead.
    If menus display, continue on to the next step.
  2. Close and Relaunch the App
    Force close the app using these steps and then relaunch the app.
    If you are still having problems afterwards, continue on to the next step.
  3. Ensure the Software on Your AirTV Player is Up-to-Date
    Follow these steps to check for and install software updates.
    If you are still having problems and the software is up-to-date, continue on to the next step.
  4. Reset Your AirTV Player
    Unplug your AirTV Player from the electrical outlet for 10 seconds and then plug it back in.
    The reset process may take up to 5 minutes to complete.
    If you are still having problems afterwards, continue on to the next step.
  5. Contact Us
    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call us at 1-866-974-1354.