What is Happening?
Video is frozen but is not buffering
Why is it Happening?
This problem is typically caused by a software issue with the app or the AirTV Player.
How do I fix it?
Resolve this issue by completing the steps that appear below:
-
Close and Relaunch the App
Force close the app using these steps and then relaunch the app.
If you are still having problems afterwards, continue on to the next step. -
Ensure the Software on Your AirTV Player is Up-to-Date
Follow these steps to check for and install software updates.
If you are still having problems and the software is up-to-date, continue on to the next step. -
Reset Your AirTV Player
Unplug your AirTV Player from the electrical outlet for 10 seconds and then plug it back in.
The reset process may take up to 5 minutes to complete.