What is Happening?
The app doesn't respond when selections are made with the remote.
Why is it Happening?
This problem is typically caused by a software issue with the app or the AirTV Player.
How do I fix it?
Resolve this issue by completing the steps that appear below:
Close and Relaunch the App
Force close the app using these steps and then relaunch the app.
If you are still having problems afterwards, continue on to the next step.
Ensure the Software on Your AirTV Player is Up-to-Date
Follow these steps to check for and install software updates.
If you are still having problems and the software is up-to-date, continue on to the next step.
Reset Your AirTV Player
Unplug your AirTV Player from the electrical outlet for 10 seconds and then plug it back in.
The reset process may take up to 5 minutes to complete.
If you are still having problems afterwards, continue on to the next step
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
Call us at 1-866-974-1354.