What is Happening?

Both menus and streamed video are distorted.

Why is it Happening?

This problem is typically caused by a wiring issue.

How do I fix it?

Resolve this issue by completing the steps that appear below:

  1. Check if Both Menus and Video are Distorted
    If only video is distorted, troubleshoot troubleshoot Video is Distorted instead.
    If both menus and video are distorted, continue on to the next step.
  2. Ensure the Wiring Between Your AirTV Player and TV is Secure
    Make sure the HDMI cable is connected securely to the back of the TV and the AirTV Player.
    If any other equipment is connected between the TV and AirTV Player, ensure these connections are secure as well.
    If you are still having problems and the wiring is correct and secure, continue on to the next step.
  3. Ensure the Software on Your AirTV Player is Up-to-Date
    Follow these steps to check for and install software updates.
    If you are still having problems and the software is up-to-date, continue on to the next step.
  4. Reset Your AirTV Player
    Unplug your AirTV Player from the electrical outlet for 10 seconds and then plug it back in.
    The reset process may take up to 5 minutes to complete.
    If you are still having problems afterwards, continue on to the next step.
  5. Contact Us
    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call us at 1-866-974-1354.