What is Happening?
Video and/or audio is distorted when watching OTA antenna channels
Why is it Happening?
This problem is typically caused by wiring or antenna signal issues.
How do I fix it?
Resolve this issue by completing the steps that appear below:
Check if Both Menus and Video are Distorted
If both menus and video are distorted, troubleshoot Both menus and video are distorted.
If only video is distorted, continue on to the next step
Ensure the AirTV Adapter is Plugged Into the Back of the AirTV Player
Make sure the AirTV Adapter is plugged securely into the back of the AirTV Player.
If you are still having problems and the adapter is securely plugged in, continue on to the next step.
Ensure the OTA Antenna is Connected to the AirTV Adapter
Make sure the OTA antenna is connected securely to the AirTV Adapter.
If you are still having problems and the wiring is correct and secure, continue on to the next step.
Re-Position Your OTA Antenna
Move your OTA antenna to try to increase signal strength.
Refer to antennaweb.org for positioning tips.
If you are still having problems afterwards, continue on to the next step.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
Call us at 1- 866-974-1354.