What is Happening?

Audio is distorted or too low to comfortably hear when using a Bluetooth audio device such as headphones and or speakers.

Why is it Happening?

This problem typically occurs due to an issue with the Bluetooth audio device.

How do I fix it?

Resolve this issue by completing the steps that appear below:

  1. Check if Audio Works Through Your TV Speakers
    If audio is distorted when using TV speakers, troubleshoot audio is distorted.
    If TV speakers have the same issue, continue on to the next step.
  2. Re-Pair the Bluetooth Device to Your AirTV Player
    Follow these steps to pair your Bluetooth device to your AirTV Player.
    If you are still having problems afterwards, continue on to the next step."If audio is missing when using TV speakers, troubleshoot Video But No Audio instead.
    If TV speakers have the same issue, continue on to the next step."
  3. Re-Pair the Bluetooth Device to Your AirTV Player
    Follow these steps to pair your Bluetooth device to your AirTV Player.
    If you are still having problems and the software is up-to-date, continue on to the next step
  4. Reset Your AirTV Player
    Unplug your AirTV Player from the electrical outlet for 10 seconds and then plug it back in.
    The reset process may take up to 5 minutes to complete.
    If you are still having problems afterwards, continue on to the next step.
  5. Re-Pair the Bluetooth Device to Your AirTV Player Again
    Follow these steps to pair your Bluetooth device to your AirTV Player.
    If you are still having problems afterwards, continue on to the next step.
  6. Try Pairing Another Bluetooth Device to the AirTV Player
    Try pairing another Bluetooth Audio device to your AirTV Player to see if it has the same issue.
    If another device does not have the same issue, contact the manufacturer of your original Bluetooth Audio device to troubleshoot it.
    If another device has the same issue, continue on to the next step
  7. Contact Us
    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call us at 1- 866-974-1354.