1. Follow these steps to insure LS-DVR is working correctly:
  2. 1. Is the AirTV already setup on the Sling TV App?
    1. a. If Yes: Proceed to step 2.
    2. b. If No: The local channel DVR only works with the Sling TV app. AirTV devices setup with the AirTV app will need to be factory reset and then set back up on the Sling TV App.
      • For how to factory reset the AirTV click HERE
      • For how to setup the AirTV on the Sling TV app click HERE
  3. 2. Are you using a DVR compatible device?
    1. a. These include the following:
      • Roku
      • Amazon
      • Android (Android TV, Mobile, and Tablet)
      • iOS (Mobile and Tablet)
  4. 3. Is the Sling TV app up to date with the minimum version to run DVR?
    1. a. The minimum app versions on DVR compatible devices are listed below:
      • Roku: 5.8.0.109
      • Roku: 5.8.0.109
      • Roku: 5.8.0.109
      • Roku: 5.8.0.109
    2. b. Steps how to find app version:
      1. i. Navigate to the Sling TV app settings.
        Sling TV App settings screenshot
      2. ii. In the settings select "Support".
        Sling TV App settings screenshot
      3. iii. The app version is listed on the support page as "Version".
        Sling TV App settings screenshot
      4. If the version displayed is lower than the version listed above, visit your app store and update to the most current Sling TV app.
  5. 4. Is the AirTV Firmware up to date with the minimum version to run DVR?
    1. a. AirTV Firmware: 2.4.58
    2. b. Steps how to find AirTV Firmware Version:
      1. i. Navigate to the settings.
        Sling TV App settings screenshot
      2. ii. In the settings select "Over the Air Channels".
        Sling TV App settings screenshot
      3. iii. Then select "AirTV Support Info".
        Sling TV App settings screenshot
      4. iv. View the Firmware Version field.
        Sling TV App settings screenshot
      5. v. If the firmware version is lower then the one listed above, reset your AirTV device by unplugging it and plugging it back in.
      6. vi. If the firmware still has not updated a factory reset may be needed to insure the latest version is downloaded. The AirTV will have to be setup again after a factory reset.
        • For how to factory reset the AirTV click HERE
  6. 5. Is a hard drive connected to the AirTV device?
    1. a. Is the hard drive larger than 50 GB?
      • If Yes: Proceed to step 5.b.
      • If No: The minimum compatible hard drive size is 50GB.
    2. b. Is the hard drive formatted to the AirTV?
      1. ● Steps to check if formatted:
        1. i. Navigate to app settings.
          Sling TV App settings screenshot
        2. ii. In the settings selet "DVR".
          Sling TV App settings screenshot
        3. iii. If a drive is connected the name of the device will be shown along with the option to eject. If no drive is formatted then this option will not be visible, and instead there will be a message about setting up Local channel DVR.
          Sling TV App settings screenshot
        4. iv. If no drive is formatted, then local channels DVR has not been set up. Note: If a hard drive is plugged into the AirTV and not showing as being formatted, unplug and re-plugin the hard drive to start the process.
          • For how to set up local channels DVR click HERE

  7. 6. After the hard drive has been formatted, is the record button showing in the I-View?
    1. a. If Yes: You are ready to record!
    2. b. If No: Close out of the app completely and restart the app. After the app restarts the option to record will appear!