What is Happening?

The AirTV Player is generating excessive heat while running.

Why is it Happening?

This problem is typically caused by the AirTV Player not having enough room for airflow.

How do I fix it?

Resolve this issue by completing the steps that appear below:

  1. Ensure Your AirTV Player has Enough Room for Airflow
    Try moving your AirTV Player so that it is at least 4 inches away from other electronic devices and has enough room for airflow.
    After moving the AirTV Player, allow an hour for the AirTV Player to reach a cooler operating temperature.
    If you are still having problems afterwards, continue on to the next step.
  2. Ensure the Software on Your AirTV Player is Up-to-Date
    Follow these steps to check for and install software updates.
    If you are still having problems and the software is up-to-date, continue on to the next step.
  3. Contact Us
    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call us at 1-866-974-1354.