What is Happening?

You see an error message when trying to do something that requires the internet such as streaming video.

Why is it Happening?

This problem is typically caused by a wiring issue or an issue with your internet service.

How do I fix it?

Resolve this issue by completing the steps that appear below:

  1. Try Connecting Another Device
    Try connecting another device to your internet with the ethernet cable.
    If another device is unable to connect, contact your internet service provider to troubleshoot your internet.
    If another device is able to connect, continue on to the next step.
  2. Ensure the Wiring Between the AirTV Player and Your Modem/Router is Secure
    Make sure the ethernet cable is connected securely to both your AirTV Player and modem/router.
    If you are still having problems and the wiring is correct and secure, continue on to the next step.
  3. Reset Your AirTV Player
    Unplug your AirTV Player from the electrical outlet for 10 seconds and then plug it back in.
    The reset process may take up to 5 minutes to complete.
    If you are still having problems afterwards, continue on to the next step.
  4. Contact Us
    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call us at 1- 866-974-1354.