What is Happening?

Want to sign up with Sling TV™ and integrate your local channels and stop using the AirTV app, but you cannot connect to AirTV?


Why is it Happening?

This problem is caused by AirTV still believing it is paired with the old account.


How do I Fix It?

Resolve this issue by completing the steps that appear below:


  1. Factory Reset Your AirTV
    Follow the steps found here to factory reset the AirTV. After AirTV reboots it can be set up with a new account on the Sling TV App or the AirTV App.
    The reset process may take up to 5 minutes to complete.
    If you are still having problems afterwards, continue on to the next step
  2. Contact Us
    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.